Technology News – 2008 Archive
ARHD Provides 24x7 Live Support
Eldersburg, Maryland - January 21, 2008
On Monday January 14th, 2008, America's Remote Help Desk (ARHD) announced that their dedicated live Help Desk support is now available 24 hours a day, seven days a week.
ARHD's 24x7x365 live Help Desk support is a unique service that provides their clients with a skilled technician to support their end users all day, everyday. There is typically very little wait time and no voicemail to contend with. Calls are answered in less than 30 seconds by your Help Desk technician who remotely connects to your machine within 90 seconds and solves your problem. "With live support available 24 hours a day, your company will always be able to receive help no matter when a problem occurs," stated Rich Rubinstein, President of ARHD.
ARHD's Help Desk is currently supporting organizations with anywhere from 30 to over 6,000 end users. The Help Desk can resolve a wide range of computer and hardware related issues. From supporting office automation applications such as Microsoft office to handling issues like network connectivity, applications, printers and more! In an industry where response times for technical support are typically measured in hours or days, ARHD measures response in seconds and their problem resolution time in minutes.
America's Remote Help Desk (ARHD) provides 24x7x365 live Remote Help Desk support, network consulting services and hosted infrastructure solutions. ARHD assumes the role of a company's IT department or acts as an extension of a company's existing IT department. They focus on planning, developing, implementing and maintaining an organization's networks. For additional information about their services, visit www.remotehelpdesk.com or call 410-727-8330.
